Limited guarantee

Looks like your proof, or we reprint it.

You approve how your cup will look before we print it. If what arrives doesn't match, or the print quality isn't right, we make it right.

What's covered

  • Print quality that isn't right: smudges, missing print, banding, a print that's off position.
  • A print that doesn't match the proof or preview you approved: wrong text, wrong colours, wrong placement.
  • A cup that arrives damaged.

How to claim

  1. Within 7 days of delivery, email hello@karvedconcepts.com with your order number and clear photos.
  2. We reply within 2 business days.
  3. We reprint the cup free or refund it. Reprints are made at the same priority as your order.

What's not covered

  • Anything that matches the proof you approved, including spelling and colours you signed off.
  • Drinkware you send us to print on: we print it with the same care, but its quality is outside our control.
  • Normal wear, scratches from use, or damage from abrasive cleaners, scouring pads or the microwave.
  • How a print wears over time, in the dishwasher or otherwise. This guarantee covers how your cup looks when it arrives.

The fine print

This guarantee covers cups we supply and print. It sits alongside our refund policy, which governs returns and refunds.